Policies

We would love to hear from you!

Contact us by phone: 217-245-9188
Contact us via email: debbkb@gmail.com
Contact us by mail:

Taylor & Coultas, USA
1269 Perbix Road
Chapin, IL 62628

Orders:
All items are handcrafted and made per order. Our usual turnaround time is 4 – 6 weeks. Please allow extra time if you order at a major trade show or just after. Please call if you have a special event/date that you you would like the items for, and we will make every attempt to accommodate, 2 weeks is the minimum possible.

Privacy:
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: debbkb@gmail.com
By Phone:217-245-9188
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Shipping:
Our orders are shipped via UPS/USPS from 1269 Perbix Road Chapin, Illinois 62628. We email UPS/USPS tracking numbers to you the day orders are shipped. We only ship items to the Continental USA via UPS, orders to Alaska, Hawaii, or USA Territories are shipped via USPS. All items in our catalog are available for shipping.

Returns:
All items are custom made per your order. Unless we have made a mistake, which we have, items are non-returnable. If a error has occurred, monies will be refunded when items have been returned to our office, 1269 Perbix Road Chapin, Illinois 62628. We will pay all shipping, for returns and replacement items, when error occurs. No returns 30 days after shipment.

Cancellation:
All orders must me cancelled 30 days prior to your ship date.

Or, contact us by using the form below: